Listing reference: track_001054
Listing status: Online
Apply by: 27 June 2023
Position summary
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Industry: IT & Internet
Job category: Call Centre and Telesales
Location: Gauteng
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: No
Introduction
Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents on a (6 month Fixed Term Contract basis) in the Acquisitions Call Centre situated at the head office based in Johannesburg.
Job description
Responsibilities:
- The Acquisitions agent is responsible for sales and lead conversion targets
- Marketing of Tracker to both existing and new customers
- Scheduling fitments of Tracking units
- Follow up on outstanding leads and/or queries
- Handle inbound and make outbound calls according to campaigns
- Demonstrate excellent knowledge of product, service offerings and systems
- Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
- Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
- Selling of value added services
- Provide constant feedback to intermediaries, management and other departments regarding status of leads
- Ensure quality benchmarks are achieved
- Manage time and workloads to ensure that deadlines and targets are met
- Align own behaviour with Trackers culture and values
- Ensure achievement of own performance requirements
Skills and Competencies:
- Selling skills (objection handling & negotiation)
- Customer centric
- Attention to detail
- Deadline and results driven
- Initiative
- Teamwork
- Judgment/Problem solving
- Tolerance for stress
- Interpersonal and communication skills
- Influencing
Minimum requirements
Job Requirements:
- Matric
- 1 year previous call centre experience in a sales environment is essential
- RE 5, 120 FAIS credits advantageous
- MS Office knowledge (Basic or Intermediate Excel)
Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.
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